Customer Service For Gaming - German Speaker In Lisbon

What you'll do

Provide customer inquiries with timely and accurate responses, providing first contact resolution and representing Customer Service for Gaming;

Take personal ownership of customer requests and maintain accountability for follow-through;

Provide exceptional customer experiences that meet or exceed departmental goals as measured through customer surveys;

Handle customer contacts that require core and advanced skills;

Maintain our partner's internal information and customer/account information secure and confidential;

Consistently implement management mentoring to reach departmental goals;

Support less-experienced agents by sharing best practices;

Perform other duties as assigned.

What you'll need

Native level of German (written and spoken);

Fluency in English (B2);

High school diploma (or equivalent);

Player and support oriented attitude, with a knack for helping others;

Team player with strong problem-solving and conflict management skills as a Customer Service for Gaming;

Passion for video games and mobile applications;

Experience in telephone customer service/call center environment (minimum 1 year);

Excellent verbal and written communication skills;

Basic proficiency with Microsoft Word and Microsoft Office or equivalents.

Benefits

Excellent work opportunity in a leading multinational company;

International career in a multicultural environment;

Possibility of cooperation with leaders in various industries;

Respectful and inclusive environment;

A wealth of opportunities to progress and move business areas projects;

Flexibility & Work/life balance as a Customer Service for Gaming;

Stable work and career progression;

Long-term development opportunities;

Health Insurance since day one in the company;

Possibility to live in one of our apartments;

Initial flight expenses refund;

Annually complementary return flight to your home country (within Europe);

Free healthy meals in the cafeterias, such as soup, bread, salad and fruit;

Free Portuguese language courses, sport activities and organized events.

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