Workster Job Agency is partnering with a leading BPO/outsourcing company that is looking to hire German-speaking Customer Service Experts to join their team in Lisbon.
Duties
Respond promptly and professionally to customer inquiries and issues via phone and email.
Provide accurate and detailed information about drone products, features, and specifications.
Assist customers with product setup, troubleshooting, and usage guidance.
Diagnose and resolve technical issues related to drones, remote controllers, software, and accessories.
Process customer orders, returns, and exchanges.
Track and update customers on the status of their orders.
Stay informed about the latest drone models, software updates, and industry trends.
Provide product recommendations based on customer needs and preferences.
Qualifications
A very high level of German (spoken and written) (C1)
A high level of English
You are very well organized and have excellent interpersonal skills
You can put yourself in our customers' shoes, analyze their problems and offer them individual solutions
You know how to work within a team, you are easy going
You adjust quickly to new environments, and you can follow procedures and deal with deadlines
We Offer
Excellent base salary
Great relocation package if needed with flight reimbursement and accommodation benefits
Best-in-class people engagement activities and programs
Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment
Employee Assistance Program – Free, confidential, and impartial guidance and support
Employee Benefits Club – a wide range of exclusive perks and rewards as a valued member of our organization
Option to sign-up for Discounted Private Health Insurance
Performance Bonus + End of Contract Bonus
And many more
Job Type: Full-time
Experience:
Customer Service: 1 year (Required)
Language:
German (Required)
English (Required)
Expected Start Date: 28/10/2024
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