Customer Service Executive – Spanish Market

.Work in Lisbon for the Spanish market in a dynamic company with fixed schedule and a hybrid working model! This is an exciting opportunity for a customer & relationship focused individual, with great attitude and work ethic. We are the leading European player in the leisure gift market offering over 180,000 unique experiences to create unforgettable memories. Our operations department is a multicultural and fast-paced environment so if this sounds like your kind of workplace, you might be the perfect fit. You will be the face of Smartbox towards our customers & partners, delivering best in class service via phone, email, chat and social media. As a customer service agent you will also be focused on strengthening our B2B partnerships base by supporting them in their daily business with Smartbox including partner onboarding, support of the use of process and tools and generally ensuring that partners are in a position to work easily and efficiently with Smartbox. The ideal candidate should have a great attitude and work ethic to join our growing, fun and dynamic company. Key Responsibilities include: The customer and work on upsell during exchange and order process. Manage incoming contacts from customers & partners by any channel: phone, e-mail, chat, social media. Provide a professional service to support customers & partners to be more self-efficient. Maintain specific details of customer & partner contacts & ensure actions taken on each and every case. Provide answers or solutions as needed within our policies & help to identify improvement areas. Handle complaints to meet instant satisfaction. Ensure partners are aware of the latest Smartbox innovations as a means to driving partner engagement and satisfaction. Adhere to the schedule to support colleagues and customers to your best ability. Work with the management team to stay updated on product knowledge and be informed of any changes in company policies and processes. Collaborate effectively with the team to deliver and exceed KPIs for quality and quantity to support brand development