What you can expect
Are you passionate about Customer Service and also have experience in Pricing?
We are looking for our new Customer Service Data & Price Update Manager to join our team in the English market!
If you feel like this is up your speed, then you may be the person we are looking for!
The contract will be signed directly with the client.
Our client
Our client is a medical technology company that makes groundbreaking products, software, and solutions that enable healthcare providers to help their patients achieve extraordinary results.
What you'll do
Handles customer database updates such as customer master data and pricelist maintenance;
Guarantee the accuracy of pricing data in ERP, targeting to eliminate pricing errors and ensure accurate communication to customers/clients;
Responsible for documenting and maintaining pricing processes;
Responsible for the review and administration of price deviations and exceptions;
Respond to pricing queries escalated from sales and other employees as needed;
Effect promotional pricing in designated product categories and territories;
Ensure that prices and specific programs conform to the organization's pricing strategy;
Provide support for system upgrades and implementations related to pricing;
Administer and upload exceptions for customers' price list from customers;
Undertake ad-hoc pricing analysis as required by superiors.
What you'll need
To perform this job successfully, an individual must be able to perform each essential duty with high accuracy. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Minimum 3 years of experience in customer service with a minimum of 1 year in a data maintenance role (Pricing);
Proven track record driving process improvement initiatives;
Represents the company professionally, ethically, and morally at all times;
Experience working with ERP systems: Oracle, Agile preferred;
Excellent written communication skills in English + one other European language;
Excellent problem-solving skills and mathematical reasoning;
Ability to multi-task, embrace change and innovate in a fast-paced environment;
Ability to analyze data to identify trends and root cause issues;
Ability to adapt in a dynamic work environment and make independent decisions;
Basic Excel Skills.
Benefits
Health Insurance (employees with an Aon sponsored health plan that provides competitive coverage (50th percentile), 24/7 Doctor App, 2nd medical opinions, prescription, dental and vision coverage, and more);
Sick Leave (100% of pay for the first 3 days of state-paid leaves, would not apply for hospitalizations covered by the state from day 1, vacation and holidays, and 25 days of vacation and the state mandated 13 public holidays);
The contract will be signed directly with the client.
Teleperformance Portugal
Teleperformance Portugal is one of the 25 best companies to work for in Europe. This recognition was assigned by Great Place to Work Institute. TP was also distinguished as Best and Largest exporter and Best Contributor to Employment in Portugal, by Exame magazine!
With more than 12,000 employees, from 111 nationalities, our team provides services in 35 languages. We are a multicultural, highly skilled, and deeply knowledgeable team. Teleperformance Portugal has a wide range of integrated omnichannel solutions, technology, and the highest security standards in the market.
Whoever you are, wherever you are from, join us and find your place at Teleperformance Portugal.
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