Customer Service Representative (Dutch Speaker) – Lisbon
We are a dynamic multinational company looking for enthusiastic Customer Service Representatives to join our team in Lisbon. If you are a Dutch speaker with a passion for helping people and providing excellent customer service, we want to hear from you!
Key Responsibilities:
Provide exceptional customer service to Dutch-speaking clients via phone, email, and chat.
Assist customers with inquiries, complaints, and provide accurate information about our products and services.
Resolve customer issues efficiently and effectively, ensuring high levels of customer satisfaction.
Document and track customer interactions and issues using our customer service software.
Collaborate with team members to improve overall customer experience and satisfaction.
Requirements:
Language Skills: Native level of written and verbal communication skills in Dutch, and a good level of English (B2/C1).
Customer Service Skills: Excellent communication and interpersonal skills. Ability to maintain a positive and professional demeanor.
Problem-Solving Skills: Ability to think on your feet and resolve issues promptly.
Adaptability: Ability to work in a fast-paced environment and adapt to changing priorities.
Availability: Willingness to work in rotating shifts from Monday to Friday, 8 hours per day (no weekends).
Computer Skills: Basic proficiency with computers and the ability to learn new software quickly.
Benefits:
Competitive Salary: Starting from 1300€ per month.
Health Coverage: Private health insurance from day one.
Meal Allowance: Paid by debit card, which can be used in various establishments.
Language Support: Free Portuguese lessons.
Career Advancement: Opportunities for career progression within a dynamic multinational company.
Work Environment: Modern, centrally located office with canteen facilities and easy access to public transportation.
Social Activities: Free company events and activities, including social events, surf lessons, yoga, and trekking.
Relocation Package: Includes administrative assistance, shared accommodation, airport pick-up, flight expenses reimbursement, and yearly paid flight home.
Apartment Benefit: Benefit-in-kind for accommodation, with the amount appearing on your payslip and declared for tax purposes (tax-free until 31st Dec 2026).
Signing Bonus: 2500 € signing BONUS
Work Schedule:
40 hours per week (8 hours per day with an additional lunch break hour) on a rotational shift pattern, Monday to Friday from 8 am to 5 pm.
Application Details:
Contact: Paula Skalecka
Email: Send your CV to ******
WhatsApp: +351 911 158 483 (send your CV)
Job Type: Full-time
If you are passionate about customer service, possess the required skills, and are looking for a rewarding career, we would love to hear from you. Apply now and take the first step towards an exciting journey with us!
Application Deadline: 15/06/2024
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