We are recruiting a Consumer Engagement Services Advisorthat will assist Nestlé consumers with questions and doubts when using our products and services. Resolve possible customer queries, recommend solutions and guide product users through features via phone, email, chat and social media platforms A Day in the life of...
Respond to customer queries via written channels (including social media) in a timely and accurate way Identify customer needs and help customers use specific features Encoding internal databases with information about consumers' requests Share feature requests and effective workarounds with relevant stakeholders Inform customers about new features, functionalities and campaigns Follow up with customers to ensure their issues are resolved Gather consumers' feedback and complete a FAQ database and a knowledge-based documents Treat serious and sensitive consumer contacts following the specific guidelines Ensures Nestlé CES Standard Instructions on Consumer Complaints Handling process is handled appropriately and in a timely manner Redirect consumers questions to appropriate stakeholders in case of impossibility in providing an answer What Will Make You Successful
Fluent Spoken and Written Knowledge on Spanish and Catalan Ability to adapt tone of voice to different brands and written channels Spoken and Written Knowledge on English Experience as a Customer Support Specialist or similar CS role Customer management orientation Familiarity with Nestlé industry is a plus Understanding of how CRM systems work Excellent communication and problem-solving skills Multi-tasking abilities Attention to details What We Offer
Here at NBS Lisbon we care about our Talents, and we continuously work to have our teams engaged and our people achieving their best professional performance, without forgetting personal development and work-life balance. Joining NBS Lisbon will bring you:
Development of expertise in Nestlé's Shared Services Business Immersion in a culturally diverse team Local and International Exposure Flexible working environment Engagement and wellbeing activities Competitive salary and annual bonus according to your performance Meal Card Flex Benefits - At NBS Lisbon you can chose what benefit is more suitable to you Make part of the Nestlé Club and get discount in several partners Company laptop and other equipment according to professional needs Medical Support available at the Office E-learning courses and training program to get you where you aim to be Career progression and possibilities for International Career Os candidatos interessados, em cumprimento do definido no Regulamento (UE) 2016/679 (RGPD), são convidados a ler a política de privacidade em pt.Gigroup.Com >
Política de PrivacidadeCandidatos Parte da Gi Group Holding, a Gi Group reconhece e respeita a diversidade das pessoas e acredita que proporcionar igualdade de oportunidades, através de processos justos com base na meritocracia e competência profissional, valorizar a diversidade de semelhanças e diferenças que criam a singularidade de cada pessoa e promover uma cultura de inclusão eliminando fatores que desencorajam ou dificultam o acesso, a permanência e o crescimento no mundo do trabalho é fundamental para o seu sucesso. Conheça as nossas Políticas Globais de Alto Nível em gigrouholding.Com/portugal >
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