Customer Service (Back-Office) - Dutch Or English Speaker

Do you have experience in Customer Service? Would you like to join a leading company in the gas sector in its Customer Service department, where you can grow and consolidate your knowledge? This vacancy is for you!TasksYou will assist via phone/mail/email from existing and new/potential customers by solving customer simple queries that impact the performance of the business.Ensuring that the data received from the customers is accurately and timely maintained is part of your job.Ensure the maintenance of Master Data Management - covering Customer Master Data, Contract Management and Pricing Master.You will manage channel requests to the appropriate person responsible for complex requests / responsible areas (sales, credit to cash, delivery, etc.).RequirementsMinimum secondary school (High School) is required for this role.C2 or native-level of Dutch.English and French level B1 (preferred).SAP/ERP basic knowledge.Previous experience in customer service (Front Office/ Order -Entry /Back Office) - preferred.Ability to communicate efficiently by phone and email with customers daily (handling requests, complaints etc).BenefitsCompetitive salary.Long-term contract directly with the end company.Health insurance.Hybrid model.Multinational and growth environment.
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