Learn About Knok At knok, we dare to lead and humanize the digital transformation of healthcare.
We envision a world where everyone has timely access to quality healthcare through digital technology, creating a more equal society.
We genuinely believe in it and you can recognize it in every person who embraces this mission.
We are rapidly growing, delivering augmented telemedicine on 4 continents, and we have barely begun!
About the role We are looking for a Customer Service Associate to be in the front desk, supporting doctors in their medical appointments and using the platform, answering customer questions and responding to complaints.
As a Customer Service Associate, you will: Book home consultations, ensuring efficiency; Handling emails and calls related to home consultations; Registration and management of appointment requests; Controlling and monitoring of home consultations activity in real time; Coordinate appointments with the triage team and doctors; Provide feedback to other teams; Ensuring a positive experience for doctors, customers, and partners; Clarification on knok subscription plans About you To be considered for this role, here are the skills we're looking for: Computer skills and good ability to use different tools simultaneously; Good communication and argumentation skills; Team spirit; Availability to work weekdays from 15:00 to 20:00 Fluency in Portuguese, with the ability to communicate effectively both written and verbally to all levels of business; Good level of English, spoken and written.
Nice to have: You have previously worked in customer service and/or health care companies Immediate availability to start functions; Worked in a fast paced, growing environment, preferably in a technology company Previous experience in working with healthcare and insurance providers.