Customer Service Agent With German/English - Remote

Customer service agent with German/English - Remote Location: Portugal - Remote Posted: 2024-02-05 Job description: Hello there! Are you fluent in German? Do you have good knowledge of English? You can be the person that we are looking for! As a result of the incredible growth of our client, we're looking for bilingual speakers to join us and one of the world's biggest and most well-known brands. At this job, you will: Give customers a consistent path to a great experience! Guarantee the best service to our customers according to Key Performance Indicators (KPI's); Clarify customer queries, using decision support tools to provide appropriate resolution to the customer; Create a good relationship with the customer, listen carefully to their needs and try to help in the best way possible; Greet customers in a courteous, friendly, and professional manner using agreed upon procedures; Know the product/service and the client well; Prepare complete and accurate work; Participate in activities designed to improve customer satisfaction and business performance; Offer additional products and/or services; Forward calls to other team members when necessary; Track, document and retrieve information in call tracking database; Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff; Increase customer loyalty by delivering a seamless experience. Requirements: You need to be located in Portugal; Six months of relevant experience (preferred); Strong computer navigation skills and PC knowledge; Ability to effectively communicate, both written and verbally; Attention to detail; Skilled in multitasking including the ability to be flexible and adapt to changes quickly; Tolerance for repetitive work in a fast-paced, high production work environment; Ability to work as a team member, as well as independently; Demonstrate empathy towards customers and colleagues; Demonstrate patience inall customer contact situations; Good interpersonal relationship; Organization and responsibility; Good mood. It's not necessary more than this to do a great job. So… What are you waiting for? Apply! You won't regret it! Offer: Base salary + language complement + additional complement + meal allowance; Equipment provided by the client to work at home. #J-18808-Ljbffr