Customer service agent with German/English - Remote Portugal » Remote Posted 2024-02-05 Job description: Description Hello there!Are you fluent in german? Do you have good knowledge of english?You can be the person that we are looking for!As a result of the incredible growth of our client, we're looking forbilingual speakers to join us and one of the world'sbiggest and most well-known brands. At this job, you will:Give customers a consistente path to a great experience!Guarantee the best service to our customers according to Key Performance Indicator (KPI's); Clarify customer queries, using decision support tools to provide appropriate resolution to the customer; Create a good relationship with the customer, listen carefully to their needs and try to help in the best way possible; Greet customers in a courteous, friendly, and professional manner using agreed upon procedures; Know the product/serviceand the client well; Prepare complete and accurate work; Participate in activities designed to improve customer satisfaction and business performance; Offer additional products and/or services; Forward calls to other team members when necessary; Track, document and retrieve information in call tracking database; Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff; Increase customer loyalty by delivering a seamless experience. Requirements You need to be located in Portugal; Six months of relevant experience (prefered); Strong computer navigation skills and PC knowledge (you don't need to be a pc nerd, don't worry); Ability to effectively communicate, both written and verbally; Attention to detail;Skilled in multitasking including the ability to be flexible and adapt to changes quickly; Tolerance for repetitivework in a fast-paced, high production work environment; Ability to work as a team member, as well as independently; Demonstrate empathy towards customers and colleagues; Demonstrate patience in all customer contact situations including maintaining a pleasant and professional tone and manner (It's not easy, but you can do it!); Good interpersonal relationship; Organization and responsability; Good mood.It's not necessary more than this to do a great job. So… What are you waiting for? Apply!You won't regret it! Offer Base salary + language complement + additional complement + meal allowance; Equipment provided by the client to work at home. Tweet Apply now! #J-18808-Ljbffr
