.Customer Service Agent - German Speaking Operations Posted date: 1/8/2024 Type: Full-time 1GLOBAL - Seamless Connectivity, eSIM and IoT Solutions. Connect your people and devices instantly, anywhere with our connectivity solutions. Manage mobile devices and numbers globally for banks, enterprises & IoT. 1GLOBAL isn't just another tech company - it's a powerhouse in the world of telecommunications. With a network spanning 15 offices across 12 countries, we're the go-to choice for the globe's biggest enterprises and B2B2C customers. From cutting-edge eSIM solutions to reliable physical SIM cards, seamless data roaming, and innovative voice and SMS recording services, we're at the forefront of it all. We're not just keeping up, we're setting the pace. As the price leader in over 70 countries and counting, our growth is nothing short of meteoric. We're gearing up to take our brand to even greater heights! The Role Become part of our dynamic, highly-dedicated and multi-lingual team of Customer Service Agents! We provide telephone and online services support in German, Spanish, Polish, Dutch, French, and English to our business customers, from Monday to Friday. Currently, we're looking for a talented individual to join our German support team. Business Proficiency in English is also essential as it's our primary business language. We are open to hire candidates in Lisbon (Portugal), and Manila (Philippines). What you will do: Acting as first line support to our corporate customers – aiming to solve their technical queries by phone and email. Tracking, collating and responding to customer issues within agreed timescales. Escalating and liaising with our Technical Support (TS) in Portugal for more complicated cases. Working closely with Service Account Managers to help develop, grow and retain customer accounts. Requirements What you will bring: Thorough working knowledge of Microsoft Office, ticketing systems and customer service procedures. Knowledge of supporting GSM. A professional telephone manner and call management skills. Outstanding written and verbal skills in your first language- German is required. Excellent written and verbal English skills – able to take technical information and translate into easily understandable language for customers. Good teamwork, organizational and time management skills. Excellent analytical and problem-solving skills. Good attention to detail and the ability to understand and follow technical processes accurately. You may have gained this experience by working, for example, in Helpdesk, Customer Service or Call Centre roles; Mobile Handset support roles; the Telecoms sector: both GSM and VoIP. Why 1GLOBAL? Embarking on a journey with 1Global is an opportunity to be a part of a team that's shaping the future of telecommunications and technology
