Customer Service Agent - German SpeakingLocation: Lisbon, Portugal
Posted date: 1/8/2024
Type: Full-time
Welcome to 1GLOBAL, a dynamic and innovative force in telecommunications and technology. Founded by two visionary technology entrepreneurs, Hakan Koç and Pyrros Koussios, 1GLOBAL is a privately owned company with a clear mission to connect the world, seamlessly.
The Role Become part of our dynamic, highly-dedicated, and multi-lingual team of Customer Service Agents! We provide telephone and online services support in German, Spanish, Polish, Dutch, French, and English to our business customers, from Monday to Friday.
Currently, we're looking for a talented individual to join our German support team. Business proficiency in English is also essential as it's our primary business language.
What you will do: Acting as first line support to our corporate customers – aiming to solve their technical queries by phone and email.Tracking, collating, and responding to customer issues within agreed timescales.Escalating and liaising with our Technical Support (TS) in Portugal for more complicated cases.Working closely with Service Account Managers to help develop, grow, and retain customer accounts.Requirements What you will bring: Thorough working knowledge of Microsoft Office, ticketing systems, and customer service procedures.Knowledge of supporting GSM.A professional telephone manner and call management skills.Outstanding written and verbal skills in your first language - German is required.Excellent written and verbal English skills – able to take technical information and translate it into easily understandable language for customers.Good teamwork, organizational, and time management skills.Excellent analytical and problem-solving skills.Good attention to detail and the ability to understand and follow technical processes accurately.You may have gained this experience by working, for example, in Helpdesk, Customer Service, or Call Centre roles; Mobile Handset support roles; the Telecoms sector: both GSM and VoIP.Why 1GLOBAL? Growth Opportunities: Advance your career in one of the fastest-growing telecommunications companies.Dynamic Work Environment: Thrive in a collaborative, fast-paced workplace where innovation is encouraged, and every contribution counts.Professional Development: Work alongside industry experts to enhance your skills and knowledge in a cutting-edge field.Open Communication Culture: Join a team where your ideas are heard, and open dialogue is encouraged.1GLOBAL is an equal opportunity employer, we value your character as much as your talent. Diversity drives our innovation and we offer a collaborative, dynamic, and international work environment.
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