Experience the power of a game-changing career
Are you looking for what's next? We're a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we're proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year.
If you're looking to grow and be inspired, as a Customer Service Representative in Lisbon, Portugal (On-Site), you will act as a point of contact for our banking company clients and provide product/services information, answer questions, and resolve any emerging problems that our customers might face, with accuracy and efficiency.
What you will do in this role
As a Customer Service Representative, you will:
Manage incoming phone calls
Identify and assess customers' needs to achieve satisfaction
Build sustainable relationships and trust with customers through open and interactive communication
Provide accurate, valid and complete information by using the right tools
Follow clients' communication procedures and guidelines
Take the extra mile to engage customers
Ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction
Your qualifications
Concentrix is a great match if you:
Have a high level of German (written and oral) (C1)
Good communication in English (B2)
Excellent communication skills
Strong phone contact handling skills and active listening
Customer orientation and ability to adapt/respond to different types of characters
Ability to help customers, patient, empathetic, and passionately communicative
Problem-solving mindset and be confident at troubleshooting and investigation
What's in it for you
In this role, we offer benefits that help you support your unique lifestyle:
Full-time with indefinite contracts (negotiable depending on your experience and our client's needs)
Competitive salary and performance bonus
Central location in Lisbon, Portugal
Bring-a-friend (referral) bonus opportunities
Full paid training on the company and the project you'll be working on
Career development programs, specialized courses, and language classes
Eligibility to work
In accordance with Portugal's law, only applicants who are legally authorized to work in Portugal will be considered for this position.
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