Customer Service Agent (German-Speaking) - Banking Company

Experience the power of a game-changing career
Are you looking for what's next? We're a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we're proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year.
If you're looking to grow and be inspired, as a Customer Service Representative in Lisbon, Portugal (On-Site) you will ensure that performance goals are met across all operations. And that we fulfill client expectations related to operational excellence: high targets regarding quality, efficiency & customer journey improvement.
What you will do in this role
As a Customer Service Representative, you will:

Manage incoming phone calls
Identify and assess customers' needs to achieve satisfaction
Build sustainable relationships and trust with customers through open and interactive communication
Provide accurate, valid and complete information by using the right tools
Follow clients' communication procedures and guidelines
Take the extra mile to engage customers
Our Agents should be genuinely excited to help customers, patient, empathetic, and passionately communicative. They should understand the value of good communication skills
Problem-solving

Your qualifications
Concentrix is a great match if you:

Fluent, verbal and written in German (C1);
Excellent communication skills;
Strong phone contact handling skills and active listening;
Customer orientation and ability to adapt/respond to different types of characters.

What's in it for you
In this role, we offer benefits that help you support your unique lifestyle:

Full-time with indefinite contracts
Competitive salary and performance bonus
Relocation Package
Central location in Lisbon, Portugal
Bring-a-friend (referral) bonus opportunities
Full paid training on the company and the project you'll be working on
Career development programs, specialized courses, and language classes

Eligibility to work
In accordance with Portugal's law, only applicants who are legally authorized to work in Portugal will be considered for this position.
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