Operations Location: Lisbon, Lisbon, Portugal
Posted date: 10/14/2024
Type: Full-time
Welcome to 1GLOBAL, a dynamic and innovative force in the intersection of telecommunications and technology. Founded by two visionary technology entrepreneurs, Hakan Koç and Pyrros Koussios, 1GLOBAL is a privately owned company with a clear mission to connect the world, seamlessly. With over 100 million dollars in revenue and being both profitable and cash generative, 1GLOBAL has the ability to fund its massive growth without relying on external funding.
As a global specialty telecommunications provider, 1GLOBAL serves financial institutions, enterprises, mobile network operators, and consumers across 42 countries, offering fully regulated voice, data, and SMS services. As pioneers in the eSIM revolution, we've built a complete ecosystem that drives our growth with partners such as Apple, Palo Alto Networks, and Google, while attracting customers like Goldman Sachs, JP Morgan, Revolut, Netflix, and Tesla.
Join us at 1GLOBAL and be part of that journey of massive growth, while forming the future of the global communication industry!
The Role Become part of our dynamic, highly-dedicated, and multi-lingual team of Customer Service Agents! We provide telephone and online services support in German, Spanish, Polish, Dutch, French, and English to our business customers, from Monday to Friday.
Currently, we're looking for a talented individual to join our French support team. Business proficiency in English is also essential as it's our primary business language.
We are open to hire candidates in Lisbon (Portugal) and Manila (Philippines).
Key Responsibilities: Acting as first line support to our corporate customers – aiming to solve their technical queries by phone and emailTracking, collating, and responding to customer issues within agreed timescalesEscalating and liaising with our Technical Support (TS) in Portugal for more complicated casesWorking closely with Service Account Managers to help develop, grow, and retain customer accountsRequirements Thorough working knowledge of Microsoft Office, ticketing systems, and customer service procedures.Knowledge of supporting GSMA professional telephone manner and call management skillsOutstanding written and verbal skills in your first language - French is requiredExcellent written and verbal English skills – able to take technical information and translate it into easily understandable language for customers.Good teamwork, organizational, and time management skillsExcellent analytical and problem-solving skillsGood attention to detail and the ability to understand and follow technical processes accuratelyYou may have gained this experience by working, for example, in Helpdesk, Customer Service, or Call Centre roles; Mobile Handset support roles; the Telecoms sector: both GSM and VoIP.Why 1GLOBAL? Growth Opportunities: Advance your career in one of the fastest growing telecommunications companies, expanding over 40% year-on-year under the leadership of successful tech entrepreneurs.Major Transaction Exposure: Be in the driver's seat for transactions that will have an impact on the future telco industry.Work with a Talented Team: From the Board and the Founders to the Senior Management Team, you will collaborate daily with the most capable and renowned external advisors, and constantly being exposed to talented and driven individuals.Dynamic Work Environment: Thrive in a collaborative, fast-paced workplace where innovation is encouraged, and every contribution counts.Professional Development: Work alongside industry experts to enhance your skills and knowledge in a cutting-edge field.International Experience: Gain opportunities to work in different 1GLOBAL offices around the world as you grow within the company.Open Communication Culture: Join a team where your ideas are heard, and open dialogue is encouraged, fostering a supportive and transparent work environment.Get Things Done Attitude: Be part of a results-driven team that values efficiency, creativity, and the drive to make a tangible impact in the industry.1GLOBAL is an equal opportunity employer; we value your character as much as your talent. Diversity drives our innovation, and we offer a collaborative, dynamic, and international work environment. We are excited for you to join our mission to revolutionise connectivity globally. No agencies. We do not accept CVs from 3rd parties.
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