The Job.Your mission is to support clients' activities by offering world-class service to their customers. You will work for one of the most well-known companies in the pharmaceutical sector for technological-oriented products for the eye, contact lenses, pharmaceuticals, etc. Your tasks will include:- Answering inquiries of customers in one of the two subfields 'Pharma' (pharmaceutical medical devices) or 'Vision Care' (contact lenses, care products, etc.)- Providing information about the products, durability, indication, storage and clarify uncertainties- Other questions will be forwarded to the responsible departments- Identify issues and provide solutions- Ensure high level of customer satisfaction- Be a team player and participate in the success of the team and projectThe Profile.- You have a native level of Flemish and French + a good level of English is a big plus.- You are motivated, reliable and committed in your work- Customer service and quality is part of you- You have a drive for excellence and professionalism- You have excellent communication skills- You are a real team player and willing to work with many other nationalitiesThe Offer.- Type of contract: a long term fixed term contract for 12 months, renewable every year- Working hours: 40h/week (8h/day) from Monday to Friday on rotating shifts from 7 AM to 5 PM- Salary conditions* – 2 options:Including free accommodation (shared flat, all bills included): 950€ gross/monthExcluding accommodation: 1240 € gross/month+ Private health insurance directly after contract signature*Approx. 20-25% tax – please refer to living costs in Lisbon for comparison with other EU countries' wages*Compensation during training period if successful (10 days): 50% of your hourly wages (lower taxes)- Relocation support for international candidates: Reimbursement of your initial flight expenses after 9 months, airport pick up, yearly two-way flight ticket back to your home country (within the EU). Help in paperwork, opening bank account, etc. upon your arrival.- A company which fully supports you and wants to make your experience great- Free Portuguese lessons, cooking classes, sport activities and social events organized by the company- A dynamic, open minded and multicultural environment, including 82 different nationalities- A great place to work in a brand new building, you will work in the best facilities for a fun and comfortable environment- A company working with top-notch worldwide brands, from various industries from Fashion, Online Marketing, Technologies, Food, etc.- Real career opportunities: opportunity to enter a development program within 6 months to get access to other opportunities within the company: from a different projects to QA, Team Lead or Supervisor roles
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