Customer Service Agent

Really friendly professional companyBe part of a growing team worldwideSobre o nosso cliente Multinational cargo solutions company.
Descrição Answer customer phone and mail inquiries within the set company standards, handle walk-in customers in an efficient and courteous manner.Consolidate, compile and develop reports to ensure delivery of timely and accurate information on sales trends.Provide sales force with relevant customer information to ensure timely and efficient customer handling.Perform analyses on sales trends and performance to support in the design of business scenarios.Support the sales force in preparing standard reports, to ensure relevant information is provided for effective decision making.Receive, analyse and respond to customer enquiries regarding company sales promotions and services to ensure the client needs are met in the most effective and timely manner as per company standards.Receive, record and issue sales data according to established policies and procedures to ensure data accuracy and execution of transactions according to contractual Terms & Conditions.Gather, review and update customers information to ensure the accuracy of master data.Maintain promotional database by entering promotion details, regular and special prices and promotions to provide update information to sales force and ensure consistency of offered promotions.Enter order and sales in the company's system to ensure the delivery of the right product and services at the correct price and with the proper discount level.Perfil ideal Proven experience in a similar role, with a focus on logistics.Fluency in Portuguese and English is required, additional languages are a plus.Strong communication and interpersonal skills.Ability to manage multiple tasks and meet deadlines.Attention to detail and accuracy in data entry and reporting.Familiarity with data analysis and reporting is a plus.Vantagens Immediate integration.A great opportunity for your growth and personal development.100% on-site work regime.
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