Customer Service Agent

Are you a Danish speaker looking for a new challenge in sunny Lisbon?
We are currently recruiting customer service agents for our I-Gaming client for the office in Parque das Nações, Lisbon.

Descrição/Funções:
Communication:
Treat every customer as a friend and demonstrate respect by being fair, empathetic, and patient. Keep the
promises. Read and listen to the customer's problem carefully, then answer their question.

Drive improvements:
Seek constantly for improvements to exceed customer's expectation and help company to grow;

Performance – Quality, Customer Focus and Productivity
Be customer focused, drive productivity and quality of all your tasks to be able provide 1st class service to
our customers;

Self-development
Take ownership for your development. Look for opportunities to grow.

FUNCTIONAL COMPETENCIES
1. Empathy
2. Analytical thinking
3. Listening
4. Accuracy
5. Stress Resistance
6. Verbal Communication

FIXED COMPETENCIES
1. Delighting Customers
2. Teamwork
3. Continuous Improvement
4. Integrity

Requisitos:
- Fluent in Danish and English;
- Previous experience in call center environment, wanting to learn!
- Good comunication skills.

Oferece-se:
- Direct contract with the client - 6 months fixed term contract (30 days of probation period);
- Annual gross salary 24.200€ + 6,83€/day meal allowance + annual bonus;
- hybrid working method (3 days at home);
- Rotating schedule (from 10am to 7pm, rotative MON-SUN).