Are you a customer-oriented person who is passionate about employee experience and have high energy and strive for achieving the best in what you do to efficiently manage resolutions? Are you action-oriented and enjoy working in a fast-paced environment? Do you like reefer logistics? Then this role is for you! We have an exciting opportunity as a Customer Experience Agent to take full responsibility for Reefer customers' experience by managing and monitoring the end-to-end shipment process. The position is located either in Madrid or Valencia. We offer - Exciting opportunity to work at the world's largest container shipping company.- Exciting opportunity in an international challenging business environment characterized by high pace and diversity.- Exciting opportunity to contribute to the growth and success of Maersk, a biggest player in the global market.- You will gain industry knowledge, international working experience, better communication skills and techniques relevant to customer service.- Great opportunity for an individual who thrives within a fast-paced, performance-driven environment. This is a very dynamic position, operating in both a domestic and international environment. Key responsibilities - Manage and monitor the end-to-end shipment process on behalf of customer logistics department.- Coordinate with various stakeholders in shipment process handling.- Orchestrate the overall flow of an end-to-end shipment.- Provide value add to the customers through effective business solutions by having good business knowledge/process understanding.- Query resolution with shippers/customers/key account managers/other stakeholders, timely resolution and response to customers.- Maintain a customer-centric approach thereby helping to avoid occurrence of errors and take preventive measures to eliminate repetition of errors.- Prepare and submit all documents in a timely and accurate manner and keep the internal/external stakeholders informed of the status.- Responsible for cross-sell/up-sell, customer retention.- Adhere to process and Standard Operating Procedures (SOPs) and Internal Operating Procedures (IOPs) during daily operation. We are looking for - Minimum 1-3 years of experience with logistics.- Excellent communication skills and the ability to communicate confidently for coordination with stakeholders and building relationships.- Passion to drive closures & high-level customer service orientation – Customer Centricity.- Comfortable dealing with ambiguity and has strong results orientation.- Well-organized when working under pressure.- Team player – works together with others in the business unit to achieve results, fosters teamwork.- Good understanding of operational processes.- Conveys a sense of urgency and drives issues to closure, persists despite obstacles and opposition.- Positive and proactive attitude.- Good command of both oral and written English. #J-18808-Ljbffr
