Experience the power of a game-changing career
Are you looking for what's next? We're a global technology and services leader that powers the brands of the future. We help well-known brands improve their businesses with technology and integrated solutions, in over 70 countries. We're proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture."
If you're looking to grow and be inspired, as a Customer Service Representative in Porto, Portugal (On-Site) , you will ensure that performance goals are met across all operations and fulfill client expectations related to operational excellence.
Career growth and personal development
We'll provide you with all the training, cutting-edge technologies, and support you need to succeed. At Concentrix, there's a real career and personal growth potential. About 80% of our managers and leaders have been promoted from within! We offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the career you've always envisioned.
What you will do in this role
Receiving inbound calls from customers contacting us about their contract.
Communicating with existing customers and internal customers (other departments).
Answering customer queries and arranging services for customers.
Entering and updating customer information in the internal database.
Analysing customer behaviour and tailoring services to suit customer needs.
Handling customer complaints effectively and taking ownership.
Developing retention strategies based on customer feedback.
Negotiating with customers to renew contracts and retain business.
Having regular coaching sessions with Team Manager and Quality Coaches to propose customer retention solutions.
Documenting customer notes and actions taken on each call.
Building positive relationships with customers, team leaders, and OPS.
Demonstrating success in surpassing targets, KPIs, and objectives.
Your qualifications
Concentrix is a great match if you:
Have an advanced level of English (C1).
Prior Customer Service Experience (minimum 6 months).
Have a high curiosity about the cryptocurrency market.
Can effectively communicate, both written and verbally.
Are skilled in multi-tasking & working under pressure.
Are a fast learner and diligent worker.
If you feel you don't check every box, we still encourage you to apply. We'll do our best to match you with the right job.
What's in it for you
Full-time with indefinite contracts (negotiable depending on your experience).
Competitive salary and performance bonus.
Central location in Porto, Portugal.
Bring-a-friend (referral) bonus opportunities.
Full paid training on the company and the project you'll be working on.
Career development programs, specialized courses, and language classes.
Experience the best version of you!
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their "employer of choice."
Concentrix is an equal-opportunity employer
We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment.
Eligibility to work
In accordance with Portugal's law, only applicants who are legally authorized to work in Portugal will be considered for this position.
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