Customer Response Centre Specialist - En

Are you looking for an opportunity to work in the telecommunications sector for the Irish market and in customer service?
We are seeking candidates with customer service experience and advanced English skills to join a technical customer support team in Lisbon. This role offers excellent career growth opportunities with contracts made directly by the company.

responsabilidades chave

Apply best practices in customer response management to ensure high levels of customer satisfaction.
Effectively manage service level agreements (SLAs) and orders in collaboration with other business functions.
Help develop and implement strategies aimed at achieving targeted customer experiences.
Serve as the main point of contact for customers, generating reports and managing service levels through regular communication.
Oversee order processing, manage calls, and support project activities to ensure customer requests are met on time.
Handle remote customer support, managing complex SLA solutions.
Continuously improve skills to increase contribution to the team.

competências
English level C1 (level C1 minimum)
Must have an EU citizenship card or a Portuguese Residence card
Great communication skills
Experience in customer service, order management, or related roles
Ability to manage multiple tasks and projects effectively
Commitment to personal development and contributing to team success

principais benefícios
Full-time position with the office located in Lisbon.
Schedule: Monday to Sunday, between 9am and 8pm.
Days off: Rotational.
Base salary: €1200 gross/month + meal allowance of €7.41 per day + performance bonus up to €300/month.
The contract is made directly with the company (initial 6-month contract with the possibility of renewal or permanent contract).
Interested?
Apply now!