Customer Representative (Swiss-German-speaking) - Online Market
Experience the power of a game-changing career
Are you looking for what's next? We're a global technology and services leader that powers the brands of the future. We help well-known brands - the ones you use every day - improve their businesses with technology and integrated solutions, in over 70 countries. And we're proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year.
If you're looking to grow and be inspired, as a Customer Service Representative in Portugal (Remote) you will ensure that performance goals are met across all operations and that we fulfill client expectations related to operational excellence: high targets regarding quality, efficiency, and customer journey improvement.
What you will do in this role
As a Customer Service Representative, you will:
Assist clients via inbound calls, chat, or e-mail in the after-sales process by answering inquiries regarding their orders and attending potential requests.
Resolve product or service problems by clarifying the customer's complaints.
Provide accurate, valid, and complete information by using the right methods/tools.
Concentrix is a great match if you:
Have a high level of Swiss-German (written and oral) C1 and good level of English.
Have excellent communication skills coupled with empathy and team spirit.
Have previous experience in customer service.
Are analytical by nature and able to anticipate problems and find solutions.
What's in it for you
In this role, we offer benefits that help you support your unique lifestyle:
Full-time with indefinite contracts (negotiable depending on your experience and our client's needs).
Competitive salary and performance bonus.
Bring-a-friend (referral) bonus opportunities.
Full paid training on the company and the project you'll be working on.
Career development programs, specialized courses, and language classes.
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their "employer of choice."
Concentrix is an equal-opportunity employer
We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment.
Eligibility to work
In accordance with Portugal's law, only applicants who are legally authorized to work in Portugal will be considered for this position.
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