Customer Representative (Spanish-Speaking) - Insurance Company

Customer Representative (Spanish-speaking) - Insurance CompanyExperience the power of a game-changing career Are you looking for what's next? We're a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.
If you're looking to grow and be inspired, as a Customer Service Representative in Lisbon, Portugal (On-Site) you will ensure that performance goals are met across all operations. You will fulfill client expectations related to operational excellence: high targets regarding quality, efficiency & customer journey improvement.
What you will do in this role As a Customer Service Representative, you will:
Receive telephone calls or chats from clients wishing to obtain various types of information concerning their insurance policy.Process requests via a transaction in our client policy administration system, and/or by writing and sending replies to letters/emails, information, contract documents, etc., to the insured.Perform indexation & electronic archiving in our document management tool.Handle claims and cancel requests.Concentrix is a great match if you: Have a high level of Spanish (C2) and fluent in English (B2).Have previous customer experience (a plus).Have excellent verbal and writing skills coupled with a formal and diplomatic stance.Are proactive, self-motivated, and a great team player.What's in it for you In this role, we offer benefits that help you support your unique lifestyle:
Full-time with indefinite contracts (negotiable depending on your experience and our client's needs).Competitive salary and performance bonus.Central location in Lisbon, Portugal.Bring-a-friend (referral) bonus opportunities.Full paid training on the company and the project you'll be working on.Career development programs, specialized courses, and language classes.Eligibility to work In accordance with Portugal's law, only applicants who are legally authorized to work in Portugal will be considered for this position.

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