.Experience the power of a game-changing career Are you looking for what's next? We're a global technology and services leader that powers the brands of the future. We help well-known brands - the ones you use every day - improve their businesses with technology and integrated solutions, in over 70 countries. And we're proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year. If you're looking to grow and be inspired, as a Customer Service Representative in Lisbon, Portugal (On-Site) you will ensure that performance goals are met across all operations. And that we fulfill client expectations related to operational excellence: high targets regarding quality, efficiency & customer journey improvement. Career growth and personal development We'll give you all the training, cutting-edge technologies, and the continuing support you'll need to succeed. At Concentrix, there's a real career and personal growth potential. About 80% of our managers and leaders have been promoted from within! That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned. What you will do in this role As a Customer Service Representative, you will: Assist viewers through phone and/or chat regarding their inquiries Provide account and application support to viewers namely concerning software functionality Provide technical support and troubleshooting of system configurations and network settings Provide accurate and real-time answers to viewers' inquiries Contribute to creating brand engagement for our Clients Your qualifications Concentrix is a great match if you: Have a high level of Portuguese (written and oral) / knowledge of Spanish is a plus Have familiarity/aptitude with smart electronic devices concerning audio video and home appliances Have proficient PC skills Have excellent communication skills (ability to communicate technical issues in non-technical terms) Have the ability to operate in high-pressure situations If you feel you don't check every box, we still encourage you to apply. We'll do our best to match you with the right job, whether it's this or another role. What's in it for you In this role, we offer benefits that help you support your unique lifestyle: Full-time with indefinite contracts (negotiable depending on your experience and our client's needs) Competitive salary and performance bonus Central location in Lisbon, Portugal Bring-a-friend (referral) bonus opportunities Full paid training on the company and the project you'll be working on Career development programs, specialized courses, and language classes Experience the best version of you! If all this feels like the perfect next step in your career journey, we want to hear from you
