Job Title: Customer Representative (Portuguese-speaking) - Insurance Company
Job Description Experience the power of a game-changing career Are you looking for what's next? We're a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we're proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year.
If you're looking to grow and be inspired, as a Customer Service Representative in Lisbon, Portugal (On-Site) you will ensure that performance goals are met across all operations. And that we fulfill client expectations related to operational excellence: high targets regarding quality, efficiency & customer journey improvement.
What you will do in this role Receive telephone calls or chats from clients wishing to obtain various types of information concerning their insurance policyDepending on the case, the request will be processed via a transaction in our client policy administration system, and/or by the writing and sending of replies to letters/emails, information, contract documents, etc., to the insured.Do indexation & electronic archiving in our document management tool.Manage policy change requests, updating payment detailsMake claims and cancel requestsYour qualifications Have a high level of Portuguese (C2) and fluent in English (B2)Have previous customer experience is a plusHave excellent verbal and writing skills coupled with a formal and diplomatic stanceAre proactive, self-motivated, and a great team playerWhat's in it for you Full-time with indefinite contracts (negotiable depending on your experience and our client's needs)Competitive salary and performance bonusCentral location in Lisbon, PortugalBring-a-friend (referral) bonus opportunitiesFull paid training on the company and the project you'll be working onCareer development programs, specialized courses, and language classesEligibility to work In accordance with Portugal's law, only applicants who are legally authorized to work in Portugal will be considered for this position.
Location: PRT Lisbon - Av. Mediterraneo, N°1
Language Requirements: Portuguese (Required)
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