col-wideJob Description:
Experience the power of a game-changing career
Are you looking for what's next? We're a global technology and services leader that powers the brands of the future. We help well-known brands - the ones you use every day - improve their businesses with technology and integrated solutions, in over 70 countries. And we're proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year.
If you're looking to grow and be inspired, as aCustomer Service Representative in Lisbon, Portugal (On-Site)you will ensure that performance goals are met across all operations. And that we fulfill client expectations related to operational excellence: high targets regarding quality, efficiency & customer journey improvement.
Career growth and personal development
We'll give you all the training, cutting-edge technologies, and the continuing support you'll need to succeed. At Concentrix, there's a real career and personal growth potential. About 80% of our managers and leaders have been promoted from within! That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.
What you will do in this role
As a Customer Service Representative, you will:
Receive telephone calls or chats from clients wishing to obtain various types of information concerning their insurance policy
Depending on the case, the request will be processed via a transaction in our client policy administration system, and/or by the writing and sending of replies to letters/emails, information, contract documents, etc., to the insured.
Do indexation & electronic archiving in our document management tool.
Manage policy change requests, updating payment details
Make claims and cancel requests
Your qualifications
Concentrix is a great match if you:
Have a high level of Portuguese (C2) and fluent in English (B2)
Have previous customer experience is a plus
Have excellent verbal and writing skills coupled with a formal and diplomatic stance
Are proactive, self-motivated, and a great team player
If you feel you don't check every box, we still encourage you to apply. We'll do our best to match you with the right job, whether it's this or another role.
What's in it for you
In this role, we offer benefits that help you support your unique lifestyle:
Full-time with indefinite contracts (negotiable depending on your experience and our client's needs)
Competitive salary and performance bonus
Central location in Lisbon, Portugal
Bring-a-friend (referral) bonus opportunities
Full paid training on the company and the project you'll be working on
Career development programs, specialized courses, and language classes
Experience the best version of you!
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their "employer of choice."
Concentrix is an equal-opportunity employer
We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.
Eligibility to work
In accordance with Portugal's law, only applicants who are legally authorized to work in Portugal will be considered for this position.
