.Experience the power of a game-changing career Are you looking for what's next? We're a global technology and services leader that powers the brands of the future. We help well-known brands - the ones you use every day - improve their businesses with technology and integrated solutions, in over 70 countries. And we're proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year. If you're looking to grow and be inspired, as a Customer Service Representative in Lisbon, Portugal (On-Site), you will ensure that performance goals are met across all operations. And that we fulfill client expectations related to operational excellence: high targets regarding quality, efficiency & customer journey improvement. Career growth and personal development We'll give you all the training, cutting-edge technologies, and the continuing support you'll need to succeed. At Concentrix, there's a real career and personal growth potential. About 80% of our managers and leaders have been promoted from within! That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned. What you will do in this role As a Customer Service Representative, you will: Be in charge of booking management (altering, canceling, or creating new reservations) Assist clients via inbound/outbound calls and email Help the clients with doubts about Flight Club service, Vip Service, PRM (personal reduced mobility) Deal with claims (strikes, lateness, cancellation, etc.) Give real-time, accurate information that empowers the customer to make decisions. Go beyond the customer's service expectations so they will remember and share their great experience. Listen to the customer's unique situation and acknowledge their needs. Your qualifications Concentrix is a great match if you: Have a high level of European Portuguese (C2) and fluent in English (B2) Have excellent communication skills coupled with empathy and team spirit Have previous experience with GDS tools like Amadeus, Galileo, or Sabre (is preferential) Have previous experience in Customer Service or as a tourism/travel representative If you feel you don't check every box, we still encourage you to apply. We'll do our best to match you with the right job, whether it's this or another role