Experience the power of a game-changing career
Are you looking for what's next? We're a global technology and services leader that powers the brands of the future. We help well-known brands - the ones you use every day - improve their businesses with technology and integrated solutions, in over 70 countries.
If you're looking to grow and be inspired, as a Customer Service Representative in Madrid (on-site) , you will be part of our team of game-changers who are powering the brands of the future in healthcare.
What you will do in this role
Efficiently organize and book appointments for customers
Make outbound calls to follow up on appointments and customer inquiries
Manage multiple tasks and priorities within a fast-paced environment
Perform various back-office tasks to support customer service operations
Provide excellent customer service both via phone and email
Gather and document all necessary information during customer interactions to ensure high-quality service
Continuously update knowledge of the company's services and procedures
Maintain a professional demeanour, even in stressful situations
Your qualifications
We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.
Concentrix is a great match if you:
Are proficient or bilingual in Portuguese with advanced Spanish
Possess excellent organizational, listening and communication skills
Are detail oriented, open-minded, communicative and adaptable to different types of customers
Can work effectively in a fast-paced, multitasking environment
It will be a plus if you have:
Interest in the healthcare industry
Previous experience in customer service or Backoffice
Experience with Salesforce
What's in it for you
In this role, we offer benefits that help you support your unique lifestyle:
Full-time 39 hours/week Permanent contract: Mon-Fri 09:00/19:00
Salary 19.000 gross/year + up to 1.900 euros gross/year in bonus
Central location in Madrid
Bring-a-friend (referral) bonus opportunities
Full paid training on the company and the project you'll be working on
Career development programs, specialized courses, and language classes
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their "employer of choice."
Concentrix is an equal opportunity employer
We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.
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