Experience the power of a game-changing career
Are you looking for what's next? We're a global technology and services leader that powers the brands of the future. We help well-known brands - the ones you use every day - improve their businesses with technology and integrated solutions, in over 70 countries. And we're proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year.
If you're looking to grow and be inspired, as a Customer Service Representative in Lisbon, Portugal (On-Site) you will ensure that performance goals are met across all operations and that we fulfill client expectations related to operational excellence: high targets regarding quality, efficiency & customer journey improvement.
What you will do in this role
As a Customer Service Representative, you will:
Respond to inbound customer requests, documenting relevant case information.
Assure excellent customer satisfaction by assisting users with Pre-Sales, General Inquiries, and technical support issues via multiple channels (as assigned).
Respond appropriately or escalate customers to higher tiers of support as defined and documented.
Collaborate with other technicians to resolve or properly close help tickets.
Your qualifications
Concentrix is a great match if you:
Have a high level of Italian (written and oral) and fluent in English (B2).
Possess excellent writing and verbal communication skills to simplify technical language for non-technical users.
Demonstrate patience when communicating and solving issues.
Keep up with the latest IT and tech-related trends.
Are proactive, self-motivated, and a great team player.
If you feel you don't check every box, we still encourage you to apply. We'll do our best to match you with the right job, whether it's this or another role.
What's in it for you
In this role, we offer benefits that help you support your unique lifestyle:
Full-time with indefinite contracts (negotiable depending on your experience and our client's needs).
Competitive salary and performance bonus.
Central location in Lisbon, Portugal.
Bring-a-friend (referral) bonus opportunities.
Full paid training on the company and the project you'll be working on.
Career development programs, specialized courses, and language classes.
Eligibility to work
In accordance with Portugal's law, only applicants who are legally authorized to work in Portugal will be considered for this position.
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