Experience the power of a game-changing career
Want to be part of an innovative and growing team? We're a global technology and services leader that powers the brands of the future. We help well-known brands - the ones you use every day - improve their businesses with technology and integrated solutions, in over 70 countries.
If you're looking to grow and be inspired, as a Customer Representative in Spain (Remote) , you will be part of our team of game-changers who are powering the brands of the future in the Sports industry.
What you will do in this role
Provide first class customer satisfaction at all times and do whatever is necessary to support our customers.
Handle incoming customer contacts (via telephone and e-mail), log call details onto call tracking systems and perform call follow ups according to procedures.
Perform outbound contacts (via telephone, email or any other means) in response to generated issues and update information onto call tracking system according to procedures.
Ensure correct presentation of the customer's corporate and brand images in all interactions.
Enrich and localize the knowledge database from new incoming contacts.
Your qualifications
Proficient or bilingual in German plus an advanced level of English.
Self-motivated, team player and supportive person.
Active listening and comprehension skills.
Outgoing and open minded.
Very good written skills.
Customer-focused attitude.
Goal oriented.
What's in it for you
In this role, we offer benefits that help support your unique lifestyle:
Full time 39 hours/week temporary contract: Monday to Friday 09:00 to 18:00.
Salary 18 700 euros gross/year + up to 2 400 euros gross/year in bonus.
Work from home anywhere in Spain.
Bring-a-friend (referral) bonus opportunities.
Full paid training on the company and the project you'll be working on.
Career development programs and specialized courses.
Concentrix is an equal opportunity employer
We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment.
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