Customer Representative (German/English-speaking) - Hospitality Group Experience the power of a game-changing career
Are you looking for what's next? We're a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we're proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year.
If you're looking to grow and be inspired, as a Customer Service Representative in Lisbon, Portugal (On-Site) you will ensure that performance goals are met across all operations, fulfilling client expectations related to operational excellence: high targets regarding quality, efficiency & customer journey improvement.
What you will do in this role
As a Customer Service Representative, you will:
Manage supplier invoices in the internal system
Answer suppliers through outgoing and incoming calls and emails
Evaluate the need for escalation
Put suppliers in contact with the client in case of necessity
What we are looking for
Concentrix is a great match if you:
Have a high level of German and fluent English (C2 - written and oral)
Have strong analytical and problem-solving skills.
Have proficiency in Excel and good communication skills
Are autonomous and able to ensure end-to-end delivery of cases.
Are responsible, flexible, dynamic, and resilient.
If you feel you don't check every box, we still encourage you to apply. We'll do our best to match you with the right job, whether it's this or another role.
What's in it for you
In this role, we offer benefits that help you support your unique lifestyle:
Full-time with indefinite contracts (negotiable depending on your experience and our client's needs)
Competitive salary and performance bonus
Central location in Lisbon, Portugal
Bring-a-friend (referral) bonus opportunities
Full paid training on the company and the project you'll be working on
Career development programs, specialized courses, and language classes
Eligibility to work
In accordance with Portugal's law, only applicants who are legally authorized to work in Portugal will be considered for this position.
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