Customer Representative (German/English-speaking) - Hospitality GroupExperience the power of a game-changing career Are you looking for what's next? We're a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we're proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year.
If you're looking to grow and be inspired, as a Customer Service Representative in Lisbon, Portugal (On-Site) you will ensure that performance goals are met across all operations, fulfilling client expectations related to operational excellence: high targets regarding quality, efficiency & customer journey improvement.
What you will do in this role As a Customer Service Representative, you will:
Manage supplier invoices in the internal systemAnswer suppliers through outgoing and incoming calls and emailsEvaluate the need for escalationPut suppliers in contact with the client in case of necessityWhat we are looking for Concentrix is a great match if you:
Have a high level of German and fluent English (C2 - written and oral)Have strong analytical and problem-solving skills.Have proficiency in Excel and good communication skillsAre autonomous and able to ensure end-to-end delivery of cases.Are responsible, flexible, dynamic, and resilient.If you feel you don't check every box, we still encourage you to apply. We'll do our best to match you with the right job, whether it's this or another role.
What's in it for you In this role, we offer benefits that help you support your unique lifestyle:
Full-time with indefinite contracts (negotiable depending on your experience and our client's needs)Competitive salary and performance bonusCentral location in Lisbon, PortugalBring-a-friend (referral) bonus opportunitiesFull paid training on the company and the project you'll be working onCareer development programs, specialized courses, and language classesEligibility to work In accordance with Portugal's law, only applicants who are legally authorized to work in Portugal will be considered for this position.
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