Job Title: Customer Representative (French-speaking) - Tourism Insurance project
Job Description The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
Experience the power of a game-changing career Are you looking for what's next? We're a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we're proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year.
If you're looking to grow and be inspired, as a Customer Service Representative in Lisbon, Portugal (On-Site) you will ensure that performance goals are met across all operations. And that we fulfill client expectations related to operational excellence: high targets regarding quality, efficiency & customer journey improvement.
What you will do in this role As a Customer Service Representative, you will:
Demonstrate ownership of user issues/concerns until resolution or escalation.Compose empathetic and customized messages when in contact with the users.Receive telephone calls or chat from clients wishing to obtain various types of information concerning their insurance policy.Process requests via a transaction in our client policy administration system, and/or by writing and sending replies to letters/emails, information, contract documents, etc., to the insured.Investigate, identify, and escalate issues appropriately, by prioritizing urgent and sensitive matters.Your qualifications Concentrix is a great match if you:
Have a high level of French (written and oral) and fluent in English (B2).Possess excellent writing and verbal communication skills to simplify technical language for non-technical users.Demonstrate patience when communicating and solving issues.Have previous experience in Customer Service (preferably in the Hospitality industry).Are proactive, self-motivated, and a great team player.What's in it for you In this role, we offer benefits that help you support your unique lifestyle:
Full-time with indefinite contracts (negotiable depending on your experience and our client's needs).Competitive salary and performance bonus.Central location in Lisbon, Portugal.Bring-a-friend (referral) bonus opportunities.Full paid training on the company and the project you'll be working on.Career development programs, specialized courses, and language classes.Eligibility to work In accordance with Portugal's law, only applicants who are legally authorized to work in Portugal will be considered for this position.
Location: PRT Lisbon - Av. Mediterraneo, N°1
Language Requirements: French (Required)
Time Type: If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents.
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