Customer Representative (French-speaking) - Tourism Insurance projectExperience the power of a game-changing career Are you looking for what's next? We're a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.
If you're looking to grow and be inspired, as a Customer Service Representative in Lisbon, Portugal (On-Site) you will ensure that performance goals are met across all operations, fulfilling client expectations related to operational excellence: high targets regarding quality, efficiency & customer journey improvement.
Career growth and personal development We'll give you all the training, cutting-edge technologies, and the continuing support you'll need to succeed. At Concentrix, there's a real career and personal growth potential. About 80% of our managers and leaders have been promoted from within!
What you will do in this role As a Customer Service Representative, you will:
Demonstrate ownership of user issues/concerns until resolution or escalation.Compose empathetic and customized messages when in contact with the users.Receive telephone calls or chat from clients wishing to obtain various types of information concerning their insurance policy.Process requests via a transaction in our client policy administration system and/or by writing and sending replies to letters/emails, information, contract documents, etc., to the insured.Investigate, identify, and escalate issues appropriately, prioritizing urgent and sensitive matters.Concentrix is a great match if you:
Have a high level of French (written and oral) and fluent in English (B2)Possess excellent writing and verbal communication skills to simplify technical language for non-technical usersDemonstrate patience when communicating and solving issuesHave previous experience in Customer Service (preferably in the Hospitality industry)Are proactive, self-motivated, and a great team playerWhat's in it for you In this role, we offer benefits that help you support your unique lifestyle:
Full-time with indefinite contracts (negotiable depending on your experience and our client's needs)Competitive salary and performance bonusCentral location in Lisbon, PortugalBring-a-friend (referral) bonus opportunitiesFull paid training on the company and the project you'll be working onCareer development programs, specialized courses, and language classesIf all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their "employer of choice."
Concentrix is an equal-opportunity employer We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. Eligibility to work In accordance with Portugal's law, only applicants who are legally authorized to work in Portugal will be considered for this position.
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