Customer Representative (French-speaking) - Streaming Service Experience the power of a game-changing career. Are you looking for what's next? We're a global technology and services leader that powers the brands of the future.
We help well-known brands - the ones you use every day - improve their businesses with technology and integrated solutions, in over 70 countries. And we're proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year.
If you're looking to grow and be inspired, as a Customer Service Representative in Aveiro, Portugal (On-Site) you will ensure that performance goals are met across all operations and that we fulfill client expectations related to operational excellence: high targets regarding quality, efficiency & customer journey improvement.
What you will do in this role:
Assist viewers through phone and/or chat regarding their inquiries.
Provide account and application support to viewers namely with regard to software functionality.
Provide technical support and troubleshooting of system configurations and network settings.
Provide accurate and real-time answers to viewers' inquiries.
Contribute to creating brand engagement for our Client.
Your qualifications:
Have a high level of French (C2) and fluent in English (B2).
Are passionate about the entertainment and media industry.
Demonstrate excellent communication skills coupled with empathy and team spirit.
Are familiar with digital streaming services and devices.
Have a positive and can-do attitude.
If you feel you don't check every box, we still encourage you to apply. We'll do our best to match you with the right job, whether it's this or another role.
What's in it for you:
Full-time with indefinite contracts (negotiable depending on your experience and our client's needs).
Competitive salary and performance bonus.
Central location in Aveiro, Portugal.
Bring-a-friend (referral) bonus opportunities.
Full paid training on the company and the project you'll be working on.
Career development programs, specialized courses, and language classes.
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their "employer of choice."
Concentrix is an equal-opportunity employer. We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment.
All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.
Eligibility to work: In accordance with Portugal's law, only applicants who are legally authorized to work in Portugal will be considered for this position.
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