Customer Representative (French-Speaking) - Pet Retail

Experience the power of a game-changing careerAre you looking for what's next? We're a global technology and services leader that powers the brands of the future. We help well-known brands - the ones you use every day - improve their businesses with technology and integrated solutions, in over 70 countries.If you're looking to grow and be inspired, as a Customer Service Representative in Portugal (Remote) you will ensure that performance goals are met across all operations and that we fulfill client expectations related to operational excellence: high targets regarding quality, efficiency & customer journey improvement.What you will do in this roleAs a Customer Service Representative, you will:Assist clients via inbound calls and e-mail by answering customers' inquiries and/or attending to potential requests.Become a specialist in our Client's products and services.Resolve product or service problems by clarifying the customer's complaints.Provide accurate, valid, and complete information by using the right methods/tools.Give real-time, accurate information that empowers the customer to make decisions.Listen to the customer's unique situations and acknowledge their needs.Go beyond the customer's service expectations so they will remember and share their great experience.Your qualificationsConcentrix is a great match if you:Have a high level of French (written and oral) and fluent in English (B2).Previous experience in Customer Service is highly valued.Excellent communication skills coupled with empathy, team spirit, and customer-oriented.Knowledge of MS Office package.Familiarity with Pet-related stuff is highly valued.Have a positive and can-do attitude.What's in it for youIn this role, we offer benefits that help you support your unique lifestyle:Full-time with indefinite contracts (negotiable depending on your experience and our client's needs).Competitive salary and performance bonus.Remote work in Portugal.Bring-a-friend (referral) bonus opportunities.Full paid training on the company and the project you'll be working on.Career development programs, specialized courses, and language classes.Eligibility to workIn accordance with Portugal's law, only applicants who are legally authorized to work in Portugal will be considered for this position.
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