If you're looking to grow and be inspired, as a Customer Representative you will be part of our team of game-changers who are powering the brands of the future.What you will do in this roleIn everything we do, we believe in doing right by and for people - our clients, their customers, our people, our community, and our planet.As a Customer Representative on our team, you will:Solve any kind of customer's doubt or complaint regarding our Client.Log call details onto call management systems and provide response and resolution within SLA.Maintain service and product knowledge and expertise associated with applications specific to individual customers.Escalate potential service issues.Follow all the processes and procedures of the project.Provide cover for other Agents in their absence, either within the same team or across teams.Ensure contractual SLA is maintained.Your qualificationsWe embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.Concentrix is a great match if you:Are bilingual or proficient in French plus advanced English.Are goal and customer service oriented.Have a good disposition to work in a customer service environment.Have working knowledge of IT Platform, equipment, and applications: Windows/MS Office/internet configuration.Don't meet every requirement? No worries. We're dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don't check every box, we still encourage you to apply. We'll do our best to match you with the right job, whether it's this one or another role.What's in it for youWe challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That's why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU.In this role, we offer benefits that help support your unique lifestyle:Full-time 39 hours/week temporary contract: rotative Monday to Friday from 8:00 to 20:00, Saturday 9:00 to 18:00.Salary 18,500 euros gross/year + up to 1,400 euros gross/year in bonus.Remote from Spain, or central location in Barcelona with opportunity to work from home some days.Bring-a-friend (referral) bonus opportunities.Full paid training on the company and the project you'll be working on.Career development programs, specialized courses.Concentrix is an equal opportunity employerWe're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.
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