Customer Representative (English-Speaking) - Hotel Reservations

.Experience the power of a game-changing career Are you looking for what's next? We're a global technology and services leader that powers the brands of the future. We help well-known brands - the ones you use every day - improve their businesses with technology and integrated solutions, in over 70 countries. And we're proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year. If you're looking to grow and be inspired, as a Customer Advisor in Portugal (remote) you will ensure that performance goals are met across all operations. And that we fulfill client expectations related to operational excellence: high targets regarding quality, efficiency & customer journey improvement. Career growth and personal development We'll give you all the training, cutting-edge technologies, and the continuing support you'll need to succeed. At Concentrix, there's a real career and personal growth potential. About 80% of our managers and leaders have been promoted from within! That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned. What you will do in this role As a Customer Advisor, you will: Assist customers with their last-minute bookings mainly through live chat Use your creativity and intuition to help undecided customers choose from the range of hotels in the Americas, Europe, and Australia Provide excellent customer service by managing expectations and claims in a very positive, polite, and diplomatic way Handle inquiries and provide timely responses and manage requests Ensure that the degree of satisfaction meets the customer and company needs Contribute to creating brand engagement for our client Your qualifications Concentrix is a great match if you: Have a high level of English (written and oral) Have excellent writing and communication skills coupled with empathy and team spirit Love to identify the customers' needs and propose fast solutions Are proactive, results-driven, self-motivated, and a great team player Have availability to work night shifts If you feel you don't check every box, we still encourage you to apply. We'll do our best to match you with the right job, whether it's this or another role