Experience the power of a game - changing careerAre you looking for what's next? We're a global technology and services leader that powers the brands of the future. We help well-known brands - the ones you use every day - improve their businesses with technology and integrated solutions, in over 70 countries.If you're looking to grow and be inspired, as a Customer Service Representative in Barcelona (on-site), you will be part of our team of game-changers who are powering the brands of the future in tech, finance, travel, fashion, healthcare, and more.What you will do in this roleTake incoming customer calls (via telephone, email, voicemail, chats, or other automated alerts) and solve users' demands.Log call details onto call management systems and provide response and resolution within SLA.Maintain service and product knowledge and expertise associated with applications specific to individual customers.Escalate potential service issues initially with Mentor. To follow all the processes and procedures of the project.Understand and comply with administrative duties.Your qualificationsProficient or bilingual level in Czech and proficient in English.Customer care skills - ability to listen to and understand the customers' need.Can take ownership of, and progress calls to resolution or to escalate call to resolution.Excellent communication skills and adaptability.Working knowledge of IT Platform, equipment, and applications: Windows/MS Office/internet configuration is a plus.If you feel you don't check every box, we encourage you to apply anyway. We'll do our best to match you with the right job, whether it's this or another role.What's in it for youPart-time 30 hours/week temporary contract: Monday to Friday from 9:00 to 15:00.Salary 14,197 euros gross/year + up to 100 euros gross/year in bonus.Central location in Barcelona.Bring-a-friend (referral) bonus opportunities.Full paid training on the company and the project you'll be working on.Career development programs, specialized courses, and language classes.Experience the best version of you!At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their "employer of choice." Concentrix is an equal opportunity employerWe're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.R1537034
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