.Customer Service/SupportLocationPorto, PortugalJob Title: Customer Representative and Sales (German-speaking) - Cruise LineJob DescriptionExperience the power of a game-changing careerAre you looking for what's next? We're a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we're proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year.If you're looking to grow and be inspired, as a Customer Representative and Sales in Porto, Portugal (Work at Home) you will ensure that performance goals are met across all operations. And that we fulfil client expectations related to operational excellence: high targets regarding quality, efficiency & customer journey improvement. Furthermore, you'll have an active part in ensuring client guidelines, promoting, and actively participating in the service improvements provided to all users.Career growth and personal developmentWe'll give you all the training, cutting-edge technologies, and the continuing support you'll need to succeed. At Concentrix, there's a real career and personal growth potential. About 80% of our managers and leaders have been promoted from within! That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.What you will do in this roleAs a Customer Representative and Sales, you will:Sell cruises packagesCross-Sell or Upsell cruises packages and associated productsCustomer support for post-booking and booking managementSupport travel agents with bookings and booking managementSupport customer with information about a range of questions like destination, boats, documentations, prices etc.Your qualificationsConcentrix is a great match if you:Fluent, verbal and written in German (C1)Advanced level of English (B2)Have proved computer skills and diligent workerHave high attention to detail and problem-solving mindsetHave the ability to effectively communicate, both written and verballyBeing skilled in multi-tasking is essentialIf you feel you don't check every box, we still encourage you to apply. We'll do our best to match you with the right job, whether it's this or another role
