Customer Onboarding Specialist Advisor for Cloud ERP - Global & Multilingual What you'll do
Manage a portfolio of accounts with a moderate level of complexity, overseeing general customer onboarding, implementation, and adoption needs and assisting them in meeting their objectives.
Deliver and contribute to creating One-to-Many customer engagements focused on successful onboarding and activating targeted customer segments.
Onboard and orient customers, focusing on how to get started. Address challenges and questions to break through barriers inhibiting onboarding and adoption.
Introduce customers to key resources, adjust engagements to fit their needs, and set onboarding delivery expectations.
Participate in developing customer-facing collaterals/ best practices in alignment with other stakeholders inside and outside the direct team.
Advice on transformation, project, and technology readiness areas.
Guide customers through enablement planning in alignment with their business goals and identified needs.
Jointly plan, with the customer, the delivery of targeted customer best practice guidance along the customer onboarding lifecycle.
Effectively communicate customer status and risks to internal and external stakeholders. Document mitigation plans.
Support/Attend customer enablement events as needed.
Continuously build upon and enhance your current knowledge around topics within the portfolio.
Effectively collaborate and communicate with SAP sales and post-sales account team members.
What you bring
Customer Onboarding Specialist Advisor has 3+ years of experience working with external clients and software implementations, post-sale account management, sales or project experience either within a specific Cloud ERP, especially experience with GROW with SAP and RISE with SAP offering.
Functional expertise
Has good experience working in global teams and environments.
Has solid experience in multiple software implementations as a Project or Post-Sales Account Manager, Consultant, or Presales.
Has experience with cloud solutions, preferably SAP.
Has functional knowledge of the targeted SAP S/4HANA private and public editions.
Has strong understanding of the customer onboarding lifecycle from a strategic and tactical perspective.
Has knowledge of SAP internal processes around customer management.
Has knowledge of SAP internal tools around customer engagement.
Is comfortable and experienced with delivering content to customers in a One-on-One or one-to-many environment.
Has strong communication skills and the ability to credibly present recommendations to senior levels.
Fluent in local language and in English (oral and written), and additional languages are welcomed (Spanish, Italian, French and/or Arabic).
Meet your team
Customer Onboarding creates and delivers customer onboarding journeys for new SAP customers from signature to first initial value or successful go live. Onboarding Advisors provide targeted engagements that, in partnership with account teams, help customers to achieve initial access, prepare for project start, identify, and consume enablement assets, and mitigate risk throughout the onboarding project lifecycle.
Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
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