As a Customer Financial Services Representative, you will be a member of the European Ship-To-Collect Team, supporting the European organization and our largest customers in all matters related to cash application, invoice disputes, and collections.
We are looking for a CFS Representative with detailed experience in finance collections and invoice disputes. Responsible for the completion of defined processes and procedures to deadline, ensuring accuracy, completeness, and compliance with relevant internal and external standards. Identifies anomalies as they arise and uses judgment based on rules and procedures to resolve. For complex issues, may escalate to senior team members.
This position will optimize Customer Experience and Bad Debt while playing a role to support FedEx Strategic accounts. As a member of a European team, the candidate must be comfortable with remote teams.
Who we are:
FedEx is the largest express transportation company in the world, connecting more than 220 countries and territories. We work every moment to deliver the most important package of someone's day. Our team of passionate people know their day-to-day work is invaluable in delivering outstanding experience to our customers. 530,000 team members strong, we are as diverse as the world we serve. We love what we do, and we do it well. Our reach is big, and so are our dreams. Join us and let's write our next chapter together.
What you will be doing:
Support the European organization and our largest customers in all matters related to cash application, invoice disputes, and collections.
Complete defined processes and procedures to deadline, ensuring accuracy, completeness, and compliance with relevant internal and external standards.
Identify anomalies and use judgment based on rules and procedures to resolve them.
Escalate complex issues to senior team members as needed.
What do you bring with you:
Background in Finance is advantageous;
Experience with Excel (Mandatory);
Ability to read, write, and communicate in English in a business environment setting. Other desired languages are German, French, Italian, Spanish (B2 Level);
Attention to detail;
High degree of customer orientation;
Good problem-solving and analytical skills;
Keen to learn and approach subjects outside of comfort zone and propose suggestions for improvement;
Experience working with third-party auditors/customer portals (Plus);
Experience in an international environment or similar (Plus);
What do we offer:
Attractive compensation package;
Health Insurance for you and your family members (Optional);
Life Insurance (*applicable for FedEx positions with a permanent contract);
Pension Fund (*applicable for FedEx positions with a permanent contract);
Hybrid Working Model (2 days working from home and 3 days working at the office);
Training to get you started and on-the-job learning opportunities;
Extensive learning resources to further develop your skills and knowledge;
Tuition Assistance Program (*applicable for FedEx positions with a permanent contract);
Employee Assistance Program for you and your family in difficult life situations;
Employee reduced-rate shipping;
Great career opportunities;
Schedule - daily shift Monday to Friday.
Are you interested in this position?
We'd love to know you better! Submit your application by uploading your CV in English. Thanks in advance for your application. After the online phase, the most successful candidates will be invited for an interview.
Bring your ideas, individuality, and dreams to our global community. Feel good about where you work. Choose your career path - we're ready to invest in your development. Join FedEx.
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