As a Customer Financial Services Representative, you will be a member of the European Ship-To-Collect Team, supporting the European organization and our largest customers in all matters related with cash application, invoice disputes and collections.
We are looking for CFS Representative with detailed experience in finance collections and invoice disputes.
Responsible for the completion of defined processes and procedures to deadline, ensuring accuracy, completeness, and compliance with relevant internal and external standards. Identifies anomalies as they arise and uses judgement based on rules and procedures to resolve.
For complex issues, may escalate to senior team members.
This position will optimize Customer Experience and Bad Debt while playing a role to support FedEx Strategic accounts.
As a member of a European team, the candidate must be comfortable with remote teams.
#LI-Hybrid
We have an exciting opportunity for you to join our team as a Customer Financial Services Representative
Who we are:
FedEx is the largest express transportation company in the world, connecting more than 220 countries and territories. We work every moment to deliver the most important package of someone's day. Our team of passionate people know their day-to-day work is invaluable in delivering outstanding experience to our customers. 530,000 team members strong, we are as diverse as the world we serve. We love what we do, and we do it well. Our reach is big, and so are our dreams. Join us and let's write our next chapter together.
What you will be doing:
You will be a member of the European Ship-To-Collect Team, supporting the European organization and our largest customers in all matters related with cash application, invoice disputes and collections.
Responsible for the completion of defined processes and procedures to deadline, ensuring accuracy, completeness, and compliance with relevant internal and external standards. Identifies anomalies as they arise and uses judgement based on rules and procedures to resolve.
For complex issues, may escalate to senior team members.
What do you bring with you:
Required Experience - collections & disputes, contact with customers, root causes analysis.
Skills required - Accuracy & Attention to Detail; Microsoft Office & PC Skills; Numerical Skills; Team Working Skills; Written & Verbal Communication Skills
Languages requirement - English is mandatory and other desired languages are German, French, Italian, Spanish
Add value – experience working with third party auditors / customer portals.
What do we offer:
• Attractive compensation package
• Training to get you started and on-the-job learning opportunities
• Extensive learning resources to further develop your skills and knowledge
• Tuition Assistance Program (*applicable for FedEx positions with a permanent contract)
• Employee Assistance Program for you and your family in difficult life situations
• Employee reduced-rate shipping
• Great career opportunities
• FedEx is one of the worlds most admired companies and trusted brands year after year
* Schedule - daily shift Monday to Friday.
Bring your ideas, individuality, and dreams to our global community. Feel good about where you work. Choose your career path - we're ready to invest in your development. Join FedEx.
#LI-Hybrid
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