Customer Financial Services Representative

#LI-Hybrid We have an exciting opportunity for you to join our team as a Customer Financial Services Representative Who we are: FedEx is the largest express transportation company in the world, connecting more than 220 countries and territories. We work every moment to deliver the most important package of someone's day. Our team of passionate people know their day-to-day work is invaluable in delivering outstanding experience to our customers. 530,000 team members strong, we are as diverse as the world we serve. We love what we do, and we do it well. Our reach is big, and so are our dreams. Join us and let's write our next chapter together. What you will be doing: Supporting our customers with their invoicing questions and queries. You will be supporting a business partner, who will manage the account holistically. Responsible for the completion of defined processes and procedures to deadline, ensuring accuracy, completeness, and compliance with relevant internal and external standards. Identifies anomalies as they arise and uses judgement based on rules and procedures to resolve. For complex issues, may escalate to senior team members What do you bring with you: A heart and passion for delighting customers Eager to find solutions for ongoing issues English language is an asset Great problem solving issues - tenacity Accuracy & attention to detail Microsoft Office & PC Skills Team working skills Good written & verbal communication skills What do we offer: Attractive compensation package Training to get you started and on-the-job learning opportunities Extensive learning resources to further develop your skills and knowledge Tuition Assistance Program (*applicable for FedEx positions with a permanent contract) Employee Assistance Program for you and your family in difficult life situations Employee reduced-rate shipping Great career opportunities FedEx is one of the worlds most admired companies and trusted brands year after year Bring your ideas, individuality, and dreams to our global community. Feel good about where you work. Choose your career path - we're ready to invest in your development. Join FedEx. #LI-Hybrid #J-18808-Ljbffr