Customer Financial Services Representative

#LI-HybridWe have an exciting opportunity for you to join our team as a Customer Financial Services RepresentativeWho we are:FedEx is the largest express transportation company in the world, connecting more than 220 countries and territories. We work every moment to deliver the most important package of someone's day. Our team of passionate people know their day-to-day work is invaluable in delivering outstanding experience to our customers. 530,000 team members strong, we are as diverse as the world we serve. We love what we do, and we do it well. Our reach is big, and so are our dreams. Join us and let's write our next chapter together.What you will be doing:Supporting our customers with their invoicing questions and queries. You will be supporting a business partner, who will manage the account holistically.Responsible for the completion of defined processes and procedures to deadline, ensuring accuracy, completeness, and compliance with relevant internal and external standards. Identifies anomalies as they arise and uses judgement based on rules and procedures to resolve. For complex issues, may escalate to senior team membersWhat do you bring with you:A heart and passion for delighting customersEager to find solutions for ongoing issuesEnglish language is an assetGreat problem solving issues - tenacityAccuracy & attention to detailMicrosoft Office & PC SkillsTeam working skillsGood written & verbal communication skillsWhat do we offer:Attractive compensation packageTraining to get you started and on-the-job learning opportunitiesExtensive learning resources to further develop your skills and knowledgeTuition Assistance Program (*applicable for FedEx positions with a permanent contract)Employee Assistance Program for you and your family in difficult life situationsEmployee reduced-rate shippingGreat career opportunitiesFedEx is one of the worlds most admired companies and trusted brands year after yearBring your ideas, individuality, and dreams to our global community. Feel good about where you work. Choose your career path - we're ready to invest in your development. Join FedEx.#LI-Hybrid#J-18808-Ljbffr