Customer Financial Services Representative - Cash Apps Rc735485

.We have an exciting opportunity for you to join our team as a Customer Financial Services Cash Apps Representative. We are looking for a CFS Representative with detailed experience in finance collections and invoice disputes. Responsible for the completion of defined processes and procedures to deadline, ensuring accuracy, completeness, and compliance with relevant internal and external standards. Identifies anomalies as they arise and uses judgment based on rules and procedures to resolve. For complex issues, may escalate to senior team members. This position will optimize Customer Experience and Bad Debt while playing a role to support FedEx Strategic accounts. As a member of a European team, the candidate must be comfortable with remote teams. Who we are: FedEx is the largest express transportation company in the world, connecting more than 220 countries and territories. We work every moment to deliver the most important package of someone's day. Our team of passionate people know their day-to-day work is invaluable in delivering outstanding experience to our customers. 530,000 team members strong, we are as diverse as the world we serve. We love what we do, and we do it well. Our reach is big, and so are our dreams. Join us and let's write our next chapter together.What you will be doing: Identifies and investigates any discrepancies in cash receipts, such as missing or incorrect payment details, overpayments, underpayments, or unidentified payments. Resolves and processes unapplied cash based upon research, collaboration with the CFS Rep, and approved management decisions. Proactively communicates and shares potential manual cash application upstream issues with the CFS Rep and BP specialist, providing detailed information and context to aid in their resolution. Understands insourced Global customer account specifics and nuances to resolve cash application issues in a timely manner (e.G., Credit Note reconciliations). Provides input on policy modifications/enhancements as it relates to manual cash applications to increase auto match ratio and improve overall client journey. Escalates partial payments and customer communication for resolution of short payments or overpayments outside of tolerance according to FedEx policy guidelines. Provides details for resolution of payments outside of tolerance. Applies payments to customer invoices