We have an exciting opportunity for you to join our team as a Customer Financial Services Cash Apps Representative.
We are looking for a CFS Representative with detailed experience in finance collections and invoice disputes.
Responsible for the completion of defined processes and procedures to deadline, ensuring accuracy, completeness, and compliance with relevant internal and external standards. Identifies anomalies as they arise and uses judgement based on rules and procedures to resolve.
For complex issues, may escalate to senior team members.
This position will optimize Customer Experience and Bad Debt while playing a role to support FedEx Strategic accounts.
As a member of a European team, the candidate must be comfortable with remote teams.
Who we are: FedEx is the largest express transportation company in the world, connecting more than 220 countries and territories. We work every moment to deliver the most important package of someone's day. Our team of passionate people know their day-to-day work is invaluable in delivering outstanding experience to our customers. 530,000 team members strong, we are as diverse as the world we serve. We love what we do, and we do it well. Our reach is big, and so are our dreams. Join us and let's write our next chapter together. What you will be doing:
Identifies and investigates any discrepancies in cash receipts, such as missing or incorrect payment details, overpayments, underpayments, or unidentified payments.
Resolves and processes unapplied cash based upon research, collaboration with the CFS Rep, and approved management decisions.
Proactively communicates and shares potential manual cash application upstream issues with the CFS Rep and BP specialist, providing detailed information and context to aid in their resolution.
Understands insourced Global customer account specifics and nuances to resolve cash application issues in a timely manner (e.g., Credit Note reconciliations).
Provides input on policy modifications/enhancements as it relates to manual cash applications to increase auto match ratio and improve overall client journey.
Example Level 4 activities from the existing RACI the Cash Apps Rep would be responsible for include, but are not limited to the following:
Escalate partial payments and customer communication for resolution of short payments or overpayments outside of tolerance according to FedEx policy guidelines.
Provide details for resolution of payments outside of tolerance.
Apply payments to customer invoices.
What do you bring with you:
Background in Finance is advantageous;
Experience with Excel (Mandatory);
Ability to read, write and communicate in English in a business environment setting.
Ability to pay close attention to detail;
High degree of customer orientation;
Good Problem solving and analytical skills;
Keen to learn and approach subjects outside of comfort zone and propose suggestions for improvement;
Experience working with third party auditors / customer portals (Plus);
Experience in an international environment or similar (Plus);
What do we offer:
Attractive compensation package;
Health Insurance for you and your family members (Optional);
Life Insurance (*applicable for FedEx positions with a permanent contract);
Pension Fund (*applicable for FedEx positions with a permanent contract);
Hybrid Working Model (2 days working from home and 3 days working at the office);
Training to get you started and on-the-job learning opportunities;
Extensive learning resources to further develop your skills and knowledge;
Tuition Assistance Program (*applicable for FedEx positions with a permanent contract);
Employee Assistance Program for you and your family in difficult life situations;
Employee reduced-rate shipping;
Great career opportunities;
Schedule - daily shift Monday to Friday.
Are you interested in this position?
We'd love to know you better! Submit your application by uploading your CV in English. Thanks in advance for your application. After the online phase, the most successful candidates will be invited for an interview.
Bring your ideas, individuality, and dreams to our global community. Feel good about where you work. Choose your career path - we're ready to invest in your development. Join FedEx.
FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all.
Our Company
FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World's Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe.
Our Philosophy
The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future.
Our Culture
Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970's.
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