At Catawiki, every day brings the extraordinary! Whether it's Daniel Ricciardo's Formula 1 Car, a Woolly Mammoth's Skeleton, Lady Gaga's Jumpsuit or Usain Bolt's running shoe, we encounter exceptional objects every day.
We're a one-of-a-kind marketplace for buying and selling special objects! Each week we offer over 75,000 unique items in auction, carefully curated by our passionate in-house experts.
Having sold over 20 million unique objects to date, we're on a mission to become the world's most popular destination for special objects. As a growing, diverse and sustainable scale-up, we proudly live by our core values:
Taking ownership and driving impactBeing open to change and feedbackBeing passionate about our mission and our customers.If these values resonate with you, we'd love to explore how you can join us on this exciting journey!
What does the role involve?At Catawiki you have the opportunity to engage and delight our broad variety of customers (Sellers and Buyers) by solving complex challenges and managing disputes and complaints. You make sure that customer queries are addressed and resolved in a correct and timely manner via diverse channels (email, phone, social media). When there is a dispute between a seller and a buyer, you will mediate between the customers and find a solution that works for both.
The customer experience department plays an essential role in Catawiki, as our customer experience specialists ensure that our customers return to our platform on a regular basis and thereby directly help grow the business. The customer experience department is also a crucial link between departments, closely working with Sales and our Experts as well as other departments to improve the overall Customer Experience. Through their close customer contact, CX brings valuable feedback on possibilities for improvements in our services.
This is who you areYou are motivated by providing delight to our customers, you can communicate clearly and providing an excellent customer experience is your main goal. You will try your utmost to find fitting solutions to all problems and you do this in a patient, and empathetic way. In addition you are:
Professional speaking and writing skills in Spanish and English; strong communication skillsStrong analytical and critical thinking skillsPreferably previous experience in a customer experience/service environment or a customer related role (hospitality, tourism, retail, call-center etc)Ability to quickly switch between various customer channels like phone and e-mail communicationsAbility to positively interact with your team and other departmentsAvailable to work 32 - 40 hours per weekYou are willing to commute to our Lisbon office and work in the office at least 2 days per weekYou are flexible to work at least 2 weekends a month and able to work on some public holidaysYou are currently based in Lisbon, Portugal In returnA competitive Annual Gross Base Salary of 18.000€ - 23.000€ depending on your level, competencies, and overall experiencesHealth Insurance from day 1 (including dental coverage), with access to multiple hospitals and clinics and a vast wellness networkTransportation costs from home to our office are covered by Catawiki Why You'll Love Working with UsCreate a Visible Impact by working at scale in a global organisation that serves millions of customers across 80+ categories. In our flat structure, every role has a broad scope that directly impacts both our customers and the business.Learn and Grow with Us through our Learning & Development initiatives, which include clear development plans and mentorship programmes designed to support your career progression.A Culture of Connection defines us. We're a passionate, diverse and collaborative team of 800+ Catawikains and 60+ nationalities, all coming together to build a one-of-a-kind marketplace. We foster an inclusive and queer-friendly work environment, committed to making every Catawikian feel welcomed and empowered. Whatever your story, we encourage you to bring your unique perspective to our team.Celebrate Life's Moments with us at Catawiki. When you join us, you'll receive a €100 Catavoucher, and on each birthday, you'll get a €50 Catavoucher to celebrate. Enjoy an extra day off each year to "Pursue Your Passion". We also recognise significant work anniversaries (3, 5, 8, 10 years) with additional time off, plus extra leave for life's big moments like marriage, engagements, or moving house.Please note that benefits can vary by location. For specific information regarding what's available in your country, please consult your recruiter.
Interested?Apply directly with an English CV and cover letter by submitting your information at the bottom of this page. By submitting your application you agree to Catawiki's Applicant Privacy Policy.
If you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.
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