Are you passionate about digital platforms and helping users bring their creative projects to life? Do you have a keen interest in website development and online design? If you're a tech-savvy problem solver with a flair for customer support, we want you on our team! Join us and assist millions of users worldwide in optimizing their online presence.
Your responsibilities and impact as a Customer Service Specialist will be:
Deliver exceptional customer service via chat, email, and phone.
Troubleshoot user issues on the platform, providing clear guidance and solutions.
Educate users on the platform's tools and features to enhance their website experience.
Collaborate with product and development teams to address and resolve complex technical issues.
Stay updated on new platform features and updates to ensure accurate support.
Collect and share user feedback to contribute to continuous platform improvements.
Skills, qualifications, and interests you need to succeed in this role:
You have a native level of French and a fluent level of English – this is essential.
You have a strong interest in web design, online platforms, and technology.
You possess excellent problem-solving abilities and attention to detail.
You demonstrate outstanding communication and interpersonal skills.
You are adaptable, eager to learn, and committed to continuous skill development.
You thrive in an international, fast-paced environment and are a true team player.
You must hold EU citizenship or a valid work permit for Portugal.
What's in it for you?
Working hours: Monday to Saturday, rotating shifts from 8 AM to 8 PM.
Compensation package: 900€ gross/month x 14 months + up to 150€/month performance bonus + meal vouchers of 7.23€/workday + reimbursement of some transportation costs + private health insurance and dental plan (after six months).
Relocation benefits: If you live outside Portugal, reimbursement (up to 400€) of your initial flight ticket after 6 months with the company + 3 months of free accommodation provided.
Career growth opportunities: Join a dynamic and innovative work environment with room for professional development.
Training: Fully paid training to help you succeed and evolve in your role.
Team environment: Work alongside a diverse, multicultural team in a collaborative atmosphere.
Your Future Company:
Founded by visionary entrepreneurs, this global company has become a leader in customer experience, with thousands of employees worldwide. Based in Lisbon, their international hub handles customer service for some of the world's most innovative brands across various sectors. Join a company that values creativity, excellence, and the user experience, and be part of a journey that empowers users around the globe.
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