THE CARWOW GROUP
Carwow Group is driven by a passion for getting people into cars. But not just any car, the right car. That's why we are building the go-to destination for car-changing. Designed to reach drivers everywhere with our trail-blazing portfolio of personality-rich automotive brands; Carwow, Auto Express, evo, Driving Electric, and Car Buyer.
What started as a simple reviews site is now one of the largest online car-changing destinations in Europe - over 10m customers have used Carwow to help them buy and sell cars since its inception. Last year we grew over 50% with nearly £3bn worth of cars bought on site, while £1.8bn of cars were listed for sale through our Sell My Car service.
In 2024 we went big and acquired Autovia, doubling our audience overnight. Together we now have one of the biggest YouTube channels in the world with over 1.1 billion annual views, sell 1.2 million print copies of our magazines, and have an annual web content reach over 350 million.
WHY JOIN US?
Shortlisted in the prestigious Culture 100 list of the top Growth companies to work for by Hyer; we also recently raised $52m in funding led by global venture capital firm Bessemer Venture Partners, an early backer of LinkedIn and Shopify, to accelerate our growth plans!
As pioneers, we're always driving for new territory and positive change, so our work as a group is never done. Where others see difficulty, it's our responsibility to see possibility – building new experiences, launching new titles, and listening to drivers.
Being a part of Carwow Group means championing drivers and the automotive industry, acting as a disrupter and never being afraid to fail (but learning fast when we do!).
Our team of 500 employees across the UK, Germany, Spain, and Portugal are revolutionising car-changing and we are fast expanding our mission across every single brand and country we operate in, so jump in!
THE ROLE
Joining our Customer Experience department, you will be the first point of contact for our customers coming into the business. Ensuring we offer the best car buying and selling experience, you will measure your success in quickly ascertaining our customers' needs and handing across to the appropriate departments. You will be a self-starter who is organised and able to manage your own workload.
WHAT YOU'LL NEED
You will have experience of working in a busy customer-facing environment and making a number of outbound calls and sending emails to our customers.
Experience of working in the automotive industry is desirable but not essential.
You have a proactive mentality and understand the search for answers to more complicated questions.
You are positive and work to stay upbeat, solving and delivering for our customers.
You aim to WOW users, industry partners, and each other by going above and beyond in your work.
You have excellent spoken and written German capabilities.
You enjoy communicating with customers.
Requirements
You will have experience of working in a contact centre environment, dealing with a high volume of inbound calls, emails, and chats.
You will be an effective communicator, understanding how to interact with people in different environments.
You are curious and have an insatiable hunger to stay ahead and achieve our mission, constantly improving our business, our work, and ourselves.
You are a problem solver and quick thinker, striving to find the best solution.
Working hours are 8am-5pm.
Benefits
WHAT'S IN IT FOR YOU
Hybrid working.
Competitive salary.
Share options.
Private Healthcare plus eyecare vouchers.
Monthly coaching sessions with Spill - our mental wellbeing partner.
Meal allowance.
Enhanced holiday package, plus Bank Holidays.
28 days annual leave.
1 day for your wedding.
1 day off when you move house.
30 days of annual leave per year after your third year anniversary.
35 days of annual leave per year after your tenth year anniversary.
Option to buy 3 extra days of holiday per year.
Work from abroad for a month.
Inclusive parental, partner, and shared parental leave, fertility treatment, and pregnancy loss policies.
The latest tech (Macbook or Surface).
Up to £500/€550 home office allowance.
Generous learning and development budget.
Regular social events.
Refer a friend, get paid.
Diversity and inclusion is an integral part of our culture. We know that diverse teams are strong teams, so we welcome those with alternative identities, backgrounds, and experiences to apply for this position.
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